Terms & Conditions

Welcome to Urban Bins. By using our website, requesting service, or signing up for any service we provide, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Services Provided

Urban Bins provides bin-moving services for residential customers. Our service includes moving customers’ trash, recycling, or similar approved bins from a designated pickup point on the customer’s property to the curb on scheduled service days. Depending on the service selected, Urban Bins may also provide related add-on services, including bin washing.

Urban Bins does not provide trash collection or waste disposal services. We only move bins to the curb and provide any additional services specifically listed in the customer’s selected plan.

2. Service Eligibility

Our services are available only in approved service areas. Submission of a request does not guarantee acceptance. Urban Bins reserves the right to approve or deny service requests based on location, access, safety, route availability, property conditions, staffing, or any other business reason.

3. Customer Responsibilities

Customers are responsible for providing accurate and complete information when requesting service, including name, address, contact details, number of bins, gate access information, and any other details needed for service.

Customers agree to:

• keep bins accessible on service days

• ensure bins are in a safe and reachable location

• provide correct gate codes or access instructions if needed

• notify Urban Bins of any changes to service address, bin count, or access conditions

• follow any reasonable preparation instructions given by Urban Bins

If bins are blocked, locked behind inaccessible gates, unsafe to reach, or otherwise unavailable at the time of service, Urban Bins may be unable to complete the service.

4. Access and Property Conditions

Customers must provide safe and reasonable access to bins. Urban Bins is not responsible for missed service caused by locked gates, aggressive animals, blocked paths, unsafe walkways, bad lighting, construction, weather hazards, or other conditions outside our control.

If a customer lives in a gated community, the customer is responsible for providing a working gate code or access instructions. Failure to provide proper access may result in delayed or missed service.

5. Scheduling and Service Days

Service is performed according to the customer’s selected plan and local trash pickup schedule. Urban Bins will make reasonable efforts to complete service on the scheduled day, but exact service times are not guaranteed.

Urban Bins reserves the right to adjust routes, service times, and schedules as needed due to weather, holidays, local pickup changes, traffic, staff availability, equipment issues, or other circumstances.

6. Missed Service and Delays

Urban Bins is not liable for missed trash pickup caused by circumstances outside our control, including but not limited to:
weather,
road closures,
customer access issues,
incorrect customer information,
city or waste management schedule changes,
or other unexpected delays.

If Urban Bins misses a service due to an error on our side, we may offer a service credit, reschedule, or another reasonable solution at our discretion. Refunds are not guaranteed unless required by law or approved by Urban Bins.

7. Pricing and Payments

Prices for service are listed on our website or provided directly to the customer. All prices are subject to change at any time. Any pricing shown in a quote estimator or similar tool is only an estimate and does not guarantee final pricing.

Customers agree to pay all applicable charges for selected services, including recurring subscription fees, one-time service fees, extra bin charges, and add-on services such as bin washing.

Payment may be collected through approved third-party payment processors, including Stripe or other providers used by Urban Bins. By submitting payment, the customer authorizes Urban Bins to charge the selected payment method for agreed services.

8. Subscription Services

Customers enrolled in recurring monthly service agree to recurring billing based on their selected plan. Subscription services continue until canceled by the customer or terminated by Urban Bins.

Urban Bins reserves the right to change pricing, service terms, or billing terms for subscriptions with reasonable notice.

9. Cancellations

Customers may cancel service by providing notice through the approved contact method listed on our website. Cancellation requests must be submitted before the next billing or service cycle to avoid additional charges.

No partial refunds will be issued for unused portions of a billing cycle unless required by law or approved by Urban Bins.

Urban Bins reserves the right to suspend or cancel service at any time for nonpayment, safety concerns, abusive behavior, false information, property access issues, or violation of these Terms and Conditions.

10. Refunds

Refunds are issued only at the discretion of Urban Bins unless otherwise required by law. If a customer believes there was a billing error or service problem, they must contact Urban Bins within 21 days of the issue.

Approved refunds, credits, or adjustments may take several business days to process.

11. Bin Washing Add-On

If bin washing is selected, Urban Bins will make reasonable efforts to clean the customer’s bins using our chosen cleaning products and methods. Results may vary depending on the condition of the bin, age of residue, staining, buildup, damage, or other factors.

Urban Bins does not guarantee complete stain removal, odor elimination, or restoration of heavily soiled or damaged bins.

12. Damage and Liability

Urban Bins will use reasonable care while providing services. However, by using our services, the customer agrees that Urban Bins is not responsible for:

• normal wear and tear to bins

• minor scratches, scuffs, or cosmetic damage

• delays or missed service outside our control

• indirect, incidental, or consequential damages

• losses related to city trash pickup timing or missed municipal collection

Urban Bins is not responsible for damage caused by bins that are already cracked, defective, overloaded, improperly placed, or unsafe to move.

To the fullest extent allowed by law, Urban Bins’ total liability for any claim related to our services will not exceed the amount paid by the customer for the affected service period.

13. Right to Refuse Service

Urban Bins reserves the right to refuse, suspend, or terminate service at any time for any lawful reason, including but not limited to unsafe conditions, inaccessible property, HOA restrictions, threatening behavior, repeated payment failures, or violations of these Terms and Conditions.

14. Website Use

All content on the Urban Bins website, including text, branding, logos, images, and pricing descriptions, is the property of Urban Bins unless otherwise stated. Customers may not copy, reproduce, or misuse website content without written permission.

Urban Bins makes reasonable efforts to keep website information accurate, but we do not guarantee that all content, pricing, or availability information will always be current, complete, or error-free.

15. Third-Party Services

Urban Bins may use third-party services for payments, forms, scheduling, communication, analytics, or other business functions. We are not responsible for interruptions, errors, or security issues caused by third-party providers beyond our control.

16. Privacy

Any personal information submitted through our website or service request forms will be handled according to our Privacy Policy. By using our services, you agree to the collection and use of information as described in that policy.

17. Changes to These Terms

Urban Bins may update or revise these Terms and Conditions at any time without prior notice. Updated versions will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted means the customer accepts the updated terms.

18. Governing Law

These Terms and Conditions will be governed by and interpreted under the laws of the state of Nevada, without regard to conflict of law principles.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact:

Urban Bins
management.urbanservices@gmail.com