Privacy Policy

Urban Bins (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request service, contact us, or use our bin-moving services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• full name

• email address

• phone number

• service address

• city and ZIP code

• gate access details or gate codes

• service preferences, including number of bins and add-on services

• special notes or instructions you submit through our forms

• payment-related information submitted through our payment provider

We may also collect certain information automatically when you use our website, such as:

• IP address

• browser type

• device information

• pages visited

• date and time of visits

• referring website or source

• cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

• provide and manage our services

• review and respond to service requests

• contact you about your request, account, or service

• confirm scheduling, pricing, or access details

• process payments or subscriptions

• improve our website, forms, and customer experience

• send service-related updates or notices

• maintain business records

• comply with legal obligations

• protect against fraud, misuse, or security issues

3. Payments

If you make a payment through our website, payment information may be collected and processed by a third-party payment processor, such as Stripe. We do not store full credit card numbers on our own servers unless specifically stated otherwise.

Payment processors may collect, use, and store information according to their own privacy policies and security standards. Stripe provides its own privacy and security information for businesses using its services.

4. Forms and Service Requests

When you fill out a form on our website, we may collect the information you provide in order to review your eligibility for service, confirm details like address or gate access, prepare estimates, and communicate with you about next steps.

If you begin a form and do not complete it, some information may still be temporarily captured depending on the tools or platforms we use.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, and measure customer interest in our services.

These tools may collect information about how visitors use our site, such as pages viewed, buttons clicked, time spent on pages, and device or browser details.

You can usually manage cookies through your browser settings.

6. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties only as needed to operate our business, including:

• website hosting providers

• form and scheduling tools

• payment processors

• email or communication platforms

• analytics providers

• contractors or service providers assisting with business operations

• legal or government authorities when required by law

We may also share information if necessary to protect our rights, enforce our terms, investigate fraud, or respond to legal requests.

7. Data Retention

We keep personal information only as long as reasonably necessary for business purposes, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal or tax obligations.

When information is no longer needed, we will delete it, anonymize it, or securely dispose of it when reasonable to do so. The FTC recommends businesses keep only the data they need and securely dispose of information they no longer need.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no system, website, or online transmission is completely secure, and we cannot guarantee absolute security.

We work to limit access to personal information and use service providers that are expected to maintain appropriate safeguards.

9. Your Choices

You may contact us to:

• update or correct your information

• ask questions about how your information is used

• request deletion of information, where applicable

• opt out of marketing communications, if we send them

We may still keep certain information if needed for legal, accounting, fraud-prevention, or operational reasons.

10. California Privacy Rights

If you are a California resident, you may have privacy rights under California law depending on the size and scope of our business and the laws that apply to us. These rights can include the right to know what personal information a business collects, the right to request deletion, the right to correct inaccurate personal information, and the right to limit or opt out of certain uses in some situations.

To submit a privacy-related request, visit our contact page.

11. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties. We encourage you to review their privacy policies before submitting information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the Effective Date above.