Your service guide—clear answers, right when you need them.
URBAN BINS Basics
What does the service include?
Each plan includes service for up to 2 bins.
How often is the service performed?
Service frequency depends on your plan (weekly, bi-weekly, or monthly—customizable based on your needs).
Do you charge any hidden fees?
No hidden fees. Our pricing is transparent and straightforward, with no surprises—ever.
What if I have more than 2 bins?
Do I need to be home during service?
Plans & billing
Can I upgrade or downgrade my plan?
Yes, you can switch between Urban Basic and Urban Pro at any time.
What areas do you service?
How do I sign up?
Can I change or cancel my plan anytime?
Why should I get my bins washed, and how is it done?